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HYPAR is committed to protecting and upholding the rights of our clients to privacy in the way we collect, store and use information about them, their needs and the services we provide to them. HYPAR will meet its legal and ethical obligations in line with the Privacy Act 1988 and the Australian Privacy Principles.

Collection, Use and Disclosure of Personal Information

Personal information we collect from you will be in relation to the services we provide and the relationship you have with HYPAR. We do not share or collect any personal information from third parties without prior consent and only do so if it contributes to providing services, they are acting on your behalf or is required by law. Information is collected directly from you where possible.

Examples of types of inoformation that may be collected include:

  • Contact information, such as name, address, email address, phone number, carer information, emergency contact information.
  • Sensitive information directly related to the services we provide, such as health information, criminal history, information relating to working with children checks, your ethnicity to ensure a culturally appropriate servic
  • Your financial details for payment of services.
  • Information provided through surveys and feedback or that is submitted through the website or contacts displayed on this website.

Any personal and sensitive information we collect from you, such as information about your health, ethnicity, family, etc. we comply with the privacy requirements applicable to such information.

Storage and Security of Personal Information

HYPAR takes the security of information seriously with polices and processes in place to protect personal information that we have under our control. Cybersecurity measures are in place to ensure personal information stored electronically is secure and copied information is stored in secure locations. We take all reasonable steps to protect information from the risk of misuse, loss, unauthorised access, interference and disclosure.

All personally information no longer required is removed from our system and destroyed appropriately.

In the unlikely event of a data breach, HYPAR will notify persons affected and the Office of Australian Information Commission under the Notifiable Data Breach Scheme. If you have any concerns in regards to the safety of your information you can contact us by telephone, mail or email using the contact details below.

Access and Correction of Personal Information

In line with the Freedom of Information Act 1982 staff and participants have a right to request access to personal information that HYPAR holds about them and to update or change personal information about them if it is inaccurate, incomplete or out-dated. The request is to be made in writing. At any time you can write or email us directly at the contact details below and will respond as soon as reasonably practicable after receiving your request.

HYPAR reserves the right to deny a request to access or amend personal information if we believe this reasonably poses a risk to the safety of any individual. A denied request will be notified in writing.

HYPAR Website

HYPAR’s commitment to privacy extends to website use and we do not attempt to identify individuals accessing our website. Any information collected is for statistical purposes and to help make the site more useful. You are able to browse anonymously during your visit to our website. If you subscribe to our newsletter or contact us, we only use the email or information that is provided to us.

HYPAR is not responsible for the privacy, content and security practices of any third party site that is linked to our website. Refer to the privacy policies on those sites in relation to your activity on those sites.

How to Contact us

Mail: The Privacy Officer
HYPAR Group
PO Box 186
Petrie QLD 4502
Email: info@hypar.com.au
Phone: (07) 3285 6807

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